silly jaring
ok, i signed up with jaring isp around a year+ ago. The service wasn't great but the only choice for broadband in my apartment. After using it for a few months they say that they have a new plan and will automatically migrate users to their new plan. Embedded in their lengthy email was the notification that this new plan had a contract of 2 years. Existing customers who were paying on a month by month basis would be put on this contract as well, even though when they signed up the first time, there was not 2 year contract. If you, as the customer, didn't want this you had to email them.
To put things short, now I want to cancel their service but they are not letting me, citing their 2 year minimum subscription. I argue that when I signed the contract, i signed on for a month by month basis, no minimum subscription required. They then replied that because they had already informed me through email regarding the migration. This is the email that they sent for the migration(p.s - i have taken out the other unimportant stuff).
----Begin Email
....
All packages are based on 1 Mbps download speed (best effort basis). For further details please refer to our web site www.jaring.my. The minimum subscription period is 24 months. The wireless station (modem) is charged at RM499 (one time payment) or installment of RM25 per month over 24 months.
Existing subscribers of JARING Wireless package of Home Basic and Home Standard who signed-up prior to 24th October 2005 are now offered the option to migrate to the new Standard package. The minimum subscription period will be counted starting from your initial sign up date. All your previous payments (if any) for the wireless modem will be taken into account towards the payment for the wireless modem based on the new rate.
All existing Home Basic and Home Standard subscribers will be migrated automatically to the new Standard Package unless we are informed otherwise.
If you would like to stay with your existing package, please inform our Customer Service at email address register@jaring.my or at our CIC telephone number 03-8991 7080 before 24th November 2005.
...
--------End Email
Ok, when i complained and said that i don't think they can just make me be locked into this 2 year contract when i signed no such minimum subscription. They sent me this reply:
------Begin Email
Dear Sir/Madam,
We regret to inform you that JARING is shall not liable for any pre maturetermination. If you wish to terminate, you still need to pay for theremaining months which completes your 24 months contract.Your contract end will be on 7th May 2007.
For your information, we had sent an announcement to all existingcustomers on 10th of November 2005 about the migration. On thatannouncement, we had mentioned that if you would like to stay with ourexisting package,you should email us or call our customer service centernumber before 24th November 2005.
We also mentioned that all existing Home Basic and Home Standardsubscribers will be migrated automatically to the new Standard Packageunless we are informed otherwise. In this case, if customer fault to notaccessing the email for quite some time is beyond our control and itsupposed to be the responsibility of the customer.
Therefore, we advised you to resume the service or pay the remainingbalance as we have conveyed ample notice through email and website on themigration exercise.
Hope you will continue our service and we will try our best to give you abetter service in future.
Thank you.
Regards,--reg/Fizah
------End Email
Ok the ridiculous thing is that their wireless service doesn't come with an email address, so usually customers will use their webmail to sign out. What if something goes wrong with your webmail? Webmail is not a secure place to disclose something that important. Sometimes emails can get lost and not be received...is this a professional act by such a big company? As to publishing this information on their website...what? you expect me to check jaring.com.my everyday or something?
anyway, here was my reply to that.
------Begin Email
Dear jaring, i am happy to inform you to that you have been accepted to receive my new online newsletter service. The registration fee is RM 200 while the monthly access will be RM 150. If you are a new subscriber your minimum contract will be for 24 months starting from point of subscription. If you would like to cancel from this subscription please notify me immediately before 1:30 p.m. 11/08/06, otherwise you will be considered as subscribed
Thank you
------End Email
Since they believe that non-reply of an email constitutes a binding contract, jaring have officially signed up to my newsletter for RM 150 a month, since they did not reply to cancel this subscription before the above time. I guess now jaring owe me 200 ringgit plus 150 ringgit a month, after deduction of around 104 for my monthly subscription fee, they owe me 46 ringgit a month. Thanks Jaring! I hope you enjoy my monthly newsletters.
To put things short, now I want to cancel their service but they are not letting me, citing their 2 year minimum subscription. I argue that when I signed the contract, i signed on for a month by month basis, no minimum subscription required. They then replied that because they had already informed me through email regarding the migration. This is the email that they sent for the migration(p.s - i have taken out the other unimportant stuff).
----Begin Email
....
All packages are based on 1 Mbps download speed (best effort basis). For further details please refer to our web site www.jaring.my. The minimum subscription period is 24 months. The wireless station (modem) is charged at RM499 (one time payment) or installment of RM25 per month over 24 months.
Existing subscribers of JARING Wireless package of Home Basic and Home Standard who signed-up prior to 24th October 2005 are now offered the option to migrate to the new Standard package. The minimum subscription period will be counted starting from your initial sign up date. All your previous payments (if any) for the wireless modem will be taken into account towards the payment for the wireless modem based on the new rate.
All existing Home Basic and Home Standard subscribers will be migrated automatically to the new Standard Package unless we are informed otherwise.
If you would like to stay with your existing package, please inform our Customer Service at email address register@jaring.my or at our CIC telephone number 03-8991 7080 before 24th November 2005.
...
--------End Email
Ok, when i complained and said that i don't think they can just make me be locked into this 2 year contract when i signed no such minimum subscription. They sent me this reply:
------Begin Email
Dear Sir/Madam,
We regret to inform you that JARING is shall not liable for any pre maturetermination. If you wish to terminate, you still need to pay for theremaining months which completes your 24 months contract.Your contract end will be on 7th May 2007.
For your information, we had sent an announcement to all existingcustomers on 10th of November 2005 about the migration. On thatannouncement, we had mentioned that if you would like to stay with ourexisting package,you should email us or call our customer service centernumber before 24th November 2005.
We also mentioned that all existing Home Basic and Home Standardsubscribers will be migrated automatically to the new Standard Packageunless we are informed otherwise. In this case, if customer fault to notaccessing the email for quite some time is beyond our control and itsupposed to be the responsibility of the customer.
Therefore, we advised you to resume the service or pay the remainingbalance as we have conveyed ample notice through email and website on themigration exercise.
Hope you will continue our service and we will try our best to give you abetter service in future.
Thank you.
Regards,--reg/Fizah
------End Email
Ok the ridiculous thing is that their wireless service doesn't come with an email address, so usually customers will use their webmail to sign out. What if something goes wrong with your webmail? Webmail is not a secure place to disclose something that important. Sometimes emails can get lost and not be received...is this a professional act by such a big company? As to publishing this information on their website...what? you expect me to check jaring.com.my everyday or something?
anyway, here was my reply to that.
------Begin Email
Dear jaring, i am happy to inform you to that you have been accepted to receive my new online newsletter service. The registration fee is RM 200 while the monthly access will be RM 150. If you are a new subscriber your minimum contract will be for 24 months starting from point of subscription. If you would like to cancel from this subscription please notify me immediately before 1:30 p.m. 11/08/06, otherwise you will be considered as subscribed
Thank you
------End Email
Since they believe that non-reply of an email constitutes a binding contract, jaring have officially signed up to my newsletter for RM 150 a month, since they did not reply to cancel this subscription before the above time. I guess now jaring owe me 200 ringgit plus 150 ringgit a month, after deduction of around 104 for my monthly subscription fee, they owe me 46 ringgit a month. Thanks Jaring! I hope you enjoy my monthly newsletters.
posted by tauism | 10:33 PM
1 Comments:
I wonder what your monthly newsletter is going to be about :p
btw, jaring can mean a lot of things, "network" is one thing, but it could also mean "a net" (as in fishing net) or "a trap"! so in otherwords, they trap people to their contract... I guess that's one way to make a living...
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